This a classic example of you cannot judge a book by its cover. On the outside, BetUs sports one of the best looking websites in the industry. In fact, the design and platform is one I wish more sportsbooks would emulate. That is about where the positives of BetUs end.
Although they have been around for almost 20 years, making them one of the longest running online sportsbooks, the public perception of this book is that they are far from the most trusted. There are many stories out there about players running into hassles and delays in getting their payouts.
The book is designed to attract the casual gambler. They really are not looking for the sharps who may win and withdrawal big. They are looking for big losers. Players from the United States are not being accepted here.
Deposits are easy through Western Union, Visa, or bank wire. Withdrawals can be done by courier check or bank wire, but do not expect them quickly.
Their customer service team managing the phones, email, and live chat are competent and knowledgeable. One common complaint you will find about their team is that they are a bit more aggressive than what you will find at other sportsbooks.
If they catch wind that you are considering other sportsbooks, you will quickly be offered a friendly bonus to keep playing with them. If you do not like snail mail, this is not the book for you. Once joining, expect to receive plenty of letters, brochures, magazines, and gifts from them.
A unique feature of BetUs is all the familiar faces involved. You will see promos from athletes such as Tim Brown. If you are placed on hold on their phone line, expect to hear Bob Costas reading promos while you wait. It is an interesting touch, and one you are likely not find elsewhere.
The website is simple to use. If it ain’t brok, don’t fix it applies here. You will find the old school style of simple checkboxes that has been around for years to place bets. An experienced gamer will be right at home. For new gamers, there is a lot of help and guides along the way to explain the different features and how to place your bets. It is probably one of the most user friendly interfaces I have ever seen, and certainly quite inviting for the new gamer.
All the major sports are covered here and you will find limits of $3,000 on NFL, NBA, NHL, and MLB games. For people who like off-the-wall and really odd prop bets, BetUs generally excels in that department.
BetUs does offer deposit bonuses, including 10% bettors insurance. They will pay you back 10% on your losses twice per year. While the deposit bonus percentages are competitive, they really make you jump through hoops to actually meet their rollover requirements. For example, they will restrict you to lines that are between -200 and +140. That makes it really tough to hit the rollover.
Like just about everything else here, the deposit bonuses look really good until you take a closer look.
There are numerous stories of players getting hassled on rollover requirements when they are met, payouts being delayed, or getting completely stiffed. Obviously, the most important thing to look for in selecting a sportsbook is security and comfort in knowing you will get your money when you want it. Unfortunately, that is too infrequently the case here.